Refund policy

Return Policy:

Cat Videos JTB Shop – Return Policy

Jewelry Returns

At Cat Videos JTB Shop, we want you to love your handmade jewelry.

If you are not fully satisfied with your jewelry purchase, you may request a return within 10 days of receiving your order.

To initiate a jewelry return, please contact us at:

📧 snowy87b@gmail.com

📧 crystalintentkb@gmail.com

Please include your order number, the item you wish to return, and the reason for the return. We will respond with the next steps.

All Other Products (Print-on-Demand Items)

Most non-jewelry items in our shop—such as clothing, accessories, and prints—are fulfilled by Printful.

For returns, replacements, or issues related to these products, please refer to the official Printful return policy:

Printful’s return guidelines apply to all print-on-demand items.

Common Printful policies include (summary):

• Misprinted, damaged, or defective items must be reported within 30 days of delivery.
• For items lost in transit, claims must be submitted within 30 days after the estimated delivery date.